Umar Malik

Background

About Umar Malik

Hello, I am Umar Malik! My history of success as a Service delivery is directly related to my ability to implemented new ITIL processes and relevant technology for business operations while rectifying IT flaws for smooth operational continuity. I am an expert at managing client satisfaction and at training teams to achieve demanding service goals. Business astute and accomplished professional, currently pursuing a certificate of Agile project management with extensive experience in planning, budgeting, and executing overall operational management of technologies. I am instrumental in building guidelines in accordance with global IT initiatives and supporting Information Technology Services and activities while maintaining compliance with ITIL processes. I have track record of enabling more streamlined management of resources and hardware. I am expert in managing all aspects of incident management from evaluation to resolution for restoring smooth operations of IT services while developing procedures to prevent IT failures and ensure excellent service delivery as per agreed SLAs. I possess a master’s degree in business administration. Companies I have made a positive impact at include Apex Fund Services, McMillan William Law firm, and Kennedys Law firm—my prowess is not limited by industry or company type. While others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organisational expectations, creating a win-win scenario for everyone involved.