Umer Farooque Pathan

Background

About Umer Farooque Pathan

Leadership-Oriented Science graduate with 15+ years of diverse industry experience and 5+ years of SAP SD proficiency and a strong track record of achievements. PROFILE SUMMARY • Experienced SAP SD consultant delivering implementation, rollout, enhancement and support projects for a Japanese client. • Improved customer satisfaction index from 89% to 94%. • Revenue-focused business analyst optimizing sales processes through solution implementation. • Skilled in configuring and customizing SAP SD modules, including enterprise structure, pricing, billing, shipping, Credit Management, Revenue Account Determination and Factory Calendar Settings. • Excellent knowledge of Order to Cash (OTC) process. • Adequate knowledge of Third Party Sales, IPO Process, MTO Process, Consignment Sales, Contracts, Return Process, Credit Memo, Debit Memo. • Designed a customized reports as per the customer requirement by coordinating with ABAP. • Excellent test planning skills, collaborative testing with core team, and thorough documentation. • Experience in system trouble handling, RCA, and countermeasures. • Strong leadership skills that motivate and mentor team members to achieve project goals. • Worked on One-Siebel, Service Manager, ServiceNow and Salesforce.com CRM tools. • Have good understanding of both Agile and ASAP methodology processes and project lifecycles. • Possesses basic knowledge of LSMW, BAPI, debugging, IDOC, and RICEFW. • Conceptual knowledge of SAP S/4 Hana ACHIEVEMENTS • Promoted to SAP Logistics Module Leader wef: January 2022. • Implemented Quality Framework resulting in significant error reduction from 124 to 38 per month, and improved reviewer efficiency from 32 to 10 hours per month. Saved 264 hours of effort per year, with soft savings of 3810 USD. • Successfully completed the TCS Document Champion Program, demonstrating exceptional documentation skills. • Completed TCS Leadership Program, developed skills in communication, team management, and problem-solving. • Consistently praised by clients for exceptional service, communication, and exceeding expectations.