Umer Rafique

Background

About Umer Rafique

Resolves diverse range of technical issues across multiple systems and applications for business-users and end-users across various time zones. • Assists customers in identifying issues and explained solutions to restore service and functionality. • Collaborates with supervisors to escalate and address customer inquiries or technical issues. • Part of a Mentorship team for newly appointed technical staff. • Assisted customers to make a purchase decision. • Collaborated with team to grow awareness about accessibilities and make retail store a smooth experience for differently able person. • Helped cultivate and maintain business relationships by professionally handling partner and customer needs. • Provided best-in-class real-time sales support for customers while leading by example for sales team members. • Documented customer complaints and completed corrective action requests