Umesh Mani
Vice President at The Nature Foundation
Based in Chennai, India
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Seniority
Vp
Department
General Business & Management
Location
Chennai
Industry
Non-profit Organizations
Company size
4
Contact information
Reveal Umesh's email and phone
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u•••••••@thenaturefoundation.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Umesh Mani
Seasoned professional with nearly 30 years of multi-faceted Corporate and Consulting experience in areas like Customer Service, Operations, HR & Training, and Sales & Marketing. Proven track record in consulting and capacity-building for small and large organizations across multiple industry verticals. Passion for transforming sub-optimal business processes to maximize performance and ROI. Domain expertise: • Comprehensive knowledge of Banking, Credit Cards and Asset Products, with substantial cross-functional exposure – customer service/phone banking, credit/risk management, transaction processing, merchant payments/recoveries, HR and Learning & Development (L&D) • Strong understanding of several industries – ITES/BPO, Pharmaceuticals, Construction Strong expertise in the areas of: • Customer Service & Relationship Management • Organizational Development • Design and Implementation of HR / L&D systems • Operations Management; Process Revamp and Re-engineering • Change Management Personal strengths: • Objectively assessing performance and working out strategies for improvement • Understanding and managing customer expectations • Building and managing high-performance teams; organizational capacity-building • Strengthening processes; inculcating zero tolerance for defects • Creating a culture of continuous improvement and self-motivation
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