Umesh Shetty
General Manager (Vice President) - Workforce Management at Wns
Based in Pune, India
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Seniority
Other
Department
Other
Location
Pune
Industry
Business Consulting and Services
Company size
62K
Contact information
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u•••••••@wns.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Umesh Shetty
Astute professional with overall 25 years of professional experience of which delivered 21 years in managing Global Workforce, Operations Management & Business Analytics. Skilled in all principles of Workforce management - Seasoned in Transitioning WFM Best Practice and delivering WFM Consulting Solutions Exceptional mentoring skills with distinguished abilities in leading teams for developing business plans, procedures and service standards for business excellence. Specialties: WFM Center of Excellence setup Performance improvement and Cost Optimization Building Workforce Management DNA in the Organization Forecasting, Statistics, Lean and Six Sigma Practice, Optimization Modeling Transition & setting up WFM practice, Dialer Management
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