Umut Ozgur

Background

About Umut Ozgur

OBJECTIVE To obtain a position in innovative company, based on my experience, energy, education and strong work ethics, where I can provide customers with an exceptional sales experience and convert them to lifelong customers. EMPLOYMENT Sleepy’s Mattress Professionals May 2012 - Present Mattress Professional / Sleep Consultant Richmond, VA Sales leader. Increased revenue by 15% in 3 months. Most amount of Lifetime mattress sold in a month. Most GE Financing packages per week. 4 time winner. Interacting with customers to ensure a positive customer experience. Completion of reports on production and necessary requisitions. Administration of Siesta systems and reporting. Troubleshooting customer service problems in real time high stakes environment. Imagination Ent. Sweet Frog LLC January 2011 - May 2012 Quality Control Manager Richmond, VA Providing hands on training to new franchise owners about whole operation of how to run a successful yogurt shops. Troubleshooting any kind of problems for franchise owners. Train franchise owners about potential obstacles about business and how to overcome them by applying company standards. Inspect them regularly and help them to reach their true potentials. Mama Cucina’s February 2009 - January 2011 Assistant Manager Glen Allen, VA Help GM to run the restaurant most sufficient way by putting customer satisfaction at first. Giving on going trainee about up sale techniques and bartenders for higher sales numbers. Keeping on going contact with the customers to turn them to long time repetition clients. Assist GM in areas of staff management, customer relations, vendor relations, budgets, inventory control, and purchasing. Directed efficient guest flow through participative shift management, scheduling a full working staff of 20 to 25 crew members.