Una Dillard
Customer Service Team Manager at Amazon
Based in Katy, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Katy
Industry
Software Development
Company size
767K
Contact information
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u•••••••@amazon.com
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Background
About Una Dillard
Customer-focused operations and project leader with over four years of experience at Amazon, managing regional teams, launching initiatives, and driving measurable improvements in performance and process efficiency. Currently overseeing Delivery Station Liaisons across Houston and Austin, I’ve successfully boosted Delivery Success Rates by over 20%, launched multiple pilots and new delivery stations, and implemented SOPs that increased productivity by 30%. Highlights include leading Locker Hub launches targeted for 2025 and designing an internationally adopted Peak engagement program that was used across the Americas, UK, Switzerland, and Japan. I am currently working toward PMP certification and am passionate about continuous improvement, stakeholder collaboration, and delivering high-impact projects. I’m excited to continue growing in Project and Program Management and am open to remote-first opportunities with occasional travel.
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