Upparachan Vipindas

Background

About Upparachan Vipindas

I am an accomplished professional delivering nearly 12 years of career success in Engineering, known forexceptional troubleshooting and customer experience.My dexterity lies in delivering effective leadership to VoIP Support and Service Delivery Teams, ensuringseamless coordination, collaboration, and optimal performance. I possess demonstrated understanding ofVoIP protocols (SIP, UDP, TCP, SDP), Sonus NGN Platform (GSX/PSX/DSI), and Dialogic (BNSBC & EMS) to guide and assist teammembers in complex troubleshooting tasks.Over the time, I have proved my excellence in facilitating successful configuration and testing of services like, Global SIP Connect (GSC), Managed VOIP, and International Wholesale VoIP, ensuring smooth UAT and service acceptance for enterprise and wholesale customers. Expand the support team to accommodate customer growth while coordinating with CS leaders in other regions to optimize support cost- Excellent at conducting regular audits on customer/supplier bandwidth utilization, ASR/ACD values, and switch utilization, preparing weekly and monthly reports for higher-level management- I’ve mastered the administration of utilizing SQL & other data analytics tools, for working with valuable insights and developments, using data structure methods to take variables into consideration for effective decision-making.