Uros Dangubic
IT Banking Operations Specialist at Erste Banka Srbija
Based in Novi Sad, Serbia
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Seniority
Staff
Department
Other
Location
Novi Sad
Industry
Banking
Company size
863
Contact information
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u•••••••@erstebank.rs
Phone
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Background
About Uros Dangubic
Process-oriented person with more than 20 years of work experience in the banking sector. Good understanding and knowledge of Asseco and T24 (Temenos) daily operations including EoD and EoM process. More than 14 years of experience in working with ITIL processes. Incident Management, Service request fulfillment, Problem Management, Knowledge Management, Asset and Configuration and Change Management. Experience in working with Service Now and Jira ITSM tools in the field of implementation and administration. Experience in project management for the implementation of ITIL processes and ITSM tools. ITIL mantra: People, Process, Technology. The right people in the right positions with the right processes can work with imperfect technology. While perfect technology in the hands of the wrong people and with inappropriate processes is worth nothing.
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