Urvashi Raina
Major Incident Manager & Problem Manager at Atos
Based in India
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Seniority
Manager
Department
Operations
Location
India
Industry
IT Services and IT Consulting
Company size
85K
Contact information
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u•••••••@atos.ai
Phone
5 credits+91 ••• •••• ••••
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Background
About Urvashi Raina
I am an IT Service Management professional with 7+ years of experience in ITSM Operations and Service Delivery Management, working with globally diverse and cross-functional teams. I specialize in Major Incident Management, ensuring rapid service restoration, effective stakeholder communication, and continuous service improvement.Currently, I work as a Major Incident Manager at Atos, where I lead high-severity incidents, coordinate technical teams, and drive root cause analysis to minimize business impact. I am comfortable operating across a wide range of platforms and tools, and I am known for being an effective communicator who can translate complex technical concepts into clear, user-friendly language for both technical and non-technical stakeholders.I am proactive, detail-oriented, and passionate about delivering reliable, high-quality IT services while meeting SLA and business expectations. Feel free to reach out: urvashiraina16@gmail.com
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