Usama Ahmad
Business Systems Lead at Sync Lift Engineering
Based in Australia
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Seniority
Manager
Department
General Business & Management
Location
Australia
Industry
Mining
Company size
50
Contact information
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u•••••••@synclift.com.au
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Background
About Usama Ahmad
A Microsoft Dynamics 365 Solution Architect with proven experience delivering end-to-end digital transformation across CRM, ERP, and Power Platform solutions. Over the past several years, I have helped organizations to streamline their business operations through Dynamics 365, Power Platform (Power BI, Power Apps, Power Automate, Power Pages, Custom pages, Virtual Agent), CRM, Field Service Project Operations and Business Central. As a Microsoft Certified Trainer (MCT) and MCP, I bring both technical expertise and the ability to upskill teams for long-term success. My career has spanned roles in consulting, system analysis, and business systems leadership, where I’ve led implementations, designed scalable architectures, and ensured alignment between business strategy and technology. Beyond Microsoft Dynamics, I am passionate about AI-driven business solutions and entrepreneurship. I explore how AI, automation, and low-code platforms can unlock efficiency, reduce costs, and create new value streams for businesses. Specialties include- Microsoft Dynamics 365 (CRM & ERP)- Power Platform (Dynamics Sales, Dynamics CRM, Field Service, Project Operations)- Business Central (Finance, Supply Chain, Project Management, Manufacturing, Service Management)- Solution Architecture & Digital Transformation - AI & Automation for Business Applications (Copilot & Azure AI Foundry)- Training & Team Enablement (MCT) I enjoy bridging the gap between business needs and technology — helping organizations modernize systems, empower people, and achieve measurable growth.
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