Usman Asif

Background

About Usman Asif

A passionate and highly dynamic leader. Designed and developed a customer centric and holistic model across multiple business units delivering significant cost reductions whilst improving service quality and customer satisfaction. Increased customer satisfaction, loyalty and retention through net promoter score, loyalty schemes and segmentation. Led and motivated cross functional teams across varied cultures achieving and often surpassing key objectives and KPI’s. A good mentor, leading by example and working to a high level of integrity and commitment to any role I undertake from start to finish. Colleagues at all levels regard me as “inspiring to work with” and a collaborative team player and fun to work with. Specialties: Problem Solving and Decision Making Staff Motivation Clarity of thinking Exceptional analytical and communication skill Extensive background in communicating with a diverse population Customer profiling /Customer Trends Operational leadership / management Team-building, product and quality training and mentoring multi-lingual teams