Utkarsh Raj

Background

About Utkarsh Raj

Here's a summary of each role: Fuel Planner : Plan fuel distribution across USA, Canada and Europe of CircleK fuel stores. Handle live planning situations and providing hassle free experience to stores and make smooth flow of supply throughout. Amazon Transportation Specialist: In this role, I was responsible for handling vehicles used for supplying items throughout the United States and Canada. My tasks included monitoring and managing breakdowns in vehicles and coordinating repairs with vendors. You ensured that proper time frames were established, estimates were approved, and damaged vehicles were repaired and back on the road efficiently. Amazon VCS (Virtual Customer Service): Initially, I started by assisting customers through chat, addressing their issues with orders. Over time, you had the opportunity to switch to handling customer calls and became a subject matter expert. You trained new batches of associates, providing them with knowledge about the processes involved. Additionally, you created reference sheets for commands and emails, helping associates communicate with customers in a efficient manner. Each role showcases I diverse skill set and experiences in different fields, from logistics and customer service to teaching and leadership development