Uyen Bui

Background

About Uyen Bui

I'm a mission-driven Customer Success & Operations professional with 5+ years of experience in healthtech and clinical operations. I specialize in managing high-revenue client portfolios, streamlining workflows, and delivering measurable results through cross-functional collaboration and client advocacy—all within fully remote, fast-paced environments. At Nomad Health, I manage 70+ clinician accounts representing $1.6M+ in quarterly revenue, driving 100% CSAT through proactive engagement, onboarding, and retention strategies. I’ve led internal task forces, rebuilt referral workflows (boosting efficiency by 75%), and partnered with Product, Finance, and Engineering to resolve process gaps and improve client outcomes. My background blends healthcare operations, data analysis, and customer-facing strategy—whether supporting patients through complex fertility treatment plans or resolving escalated issues during critical incidents. I thrive in async-first, high-growth teams where empathy, ownership, and continuous improvement are valued. I'm seeking a fully remote Customer Success, Program Management, or Strategic Operations role where I can continue optimizing systems, enhancing client experience, and scaling impact. Let’s connect if you're looking for someone who leads with heart, operates with precision, and brings a strong sense of ownership to every relationship.