Vadym Fedorchuk

Background

About Vadym Fedorchuk

An experienced professional with a diverse background in customer technical support, account management, and financial systems. Hands-on skills in SQL, Python, and DevOps, and strong in troubleshooting technical issues and process automation. My experience ranges from working with large-scale clients in B2B/B2C to managing teams in the food industry and SaaS company, as well as providing personal assistance to the Chief Mechanic at a mining company or conducting internal ISO/ISMS 27001 audits. I always focus on improving customer satisfaction and operational efficiency.Whether it's managing accounts, resolving complex technical issues, or streamlining processes through automation, I’m dedicated to finding solutions that work. I’m also fluent in working with internal financial systems and have experience identifying trends like financial Service, Technical Support, Customer Support Engineer, Support Engineer, Engineer, Customer Advisor, Advisor, Customer Support Representative, Support Representative, Account Manager, Account Management, Personal Assistant, Assistance, Service Manager, Technical Services, Care Services, B2B Support, B2C Support, PostgreSQL, Trino, SQL, Python, DevOps, Freshworks, Freshdesk, Freshchat, Freshcaller, Troubleshooting, Process Automation, Financial Systems, Inventory Management, Team Leadership, Training & Development, Telecommunications, Product Support, Product Documentation, Foreign Languages, Fraud Detection, Financial Management, ISO/ISMS 27001.