Vaibhav K.
Coordinator Customer Care Escalations at Etraveli Group
Based in Mumbai, India
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Seniority
Other
Department
Other
Location
Mumbai
Industry
Software Development
Company size
2.4K
Contact information
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v•••••••@etraveligroup.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Vaibhav K.
7+ Years of Experience in the Travel Industry- Assisted customers’ queries with proper telephone etiquette and immediately found solutions toissues of the customers- Assisted queries related to Cancellation, Refunds Rebooking, and adding other ancillaryservices on the computerized reservation system and LCC portals along with various NDC portals- Conferred with customers about concerns and queries with products or services to resolveproblems and drive sales- Worked in a Team to grow and develop knowledge and deliver the best performance for themutual growth of the company- Played a critical role in ensuring that the outsourced support process (CNX Vietnam) was efficient,effective, and aligned with company standards. I have been a key contributor in setting up,refining, and maintaining high levels of support for customers.
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