Vaibhav Pathak
Principal Consultant at Hexaware Technologies
Based in Montreal, Canada
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Seniority
Staff
Department
General Business & Management
Location
Montreal
Industry
IT Services and IT Consulting
Company size
37K
Contact information
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v•••••••@hexaware.com
Phone
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Background
About Vaibhav Pathak
Principal Consultant with 16+ years of experience in technology leadership, people management, application development management and customer-focused delivery across global teams. 6+ years in customer-focused roles, partnering with stakeholders to deliver tailored solutions, improve client satisfaction, and achieve business goals. Expertise in Airline reservation system (Amadeus, Sabre), Loyalty program, PSS, Contact Center operations and Cloud Telephony platform (Amazon Connect, IVR call flows, Routing profiles etc.) Experience in Omni-Channel Contact Center as a Service platform (CCaaS). Certified in SAFe Product Owner/Product Manager (POPM) and Certified ScrumMaster (CSM) with a strong background in product lifecycle management and team leadership. Adept at managing cross-functional techno-functional POD teams, driving alignment between business and technical objectives, and ensuring seamless delivery. Proven success in building and leading high-performing teams, fostering a culture of collaboration, innovation, and continuous improvement. Expertise in leveraging tools like JIRA, automation frameworks, and agile methodologies to deliver impactful solutions that align with customer and organizational goals. Proficient in agile methodologies - Scrum, Kanban. Experience Automating Web Applications using Java Selenium WebDriver with BDD, TestNG framework, API automation using Postman, CI/CD tools - Jenkins, Cyara- IVR Automation. Canadian PR card holder
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