Verified recordPublic Safety

Vaidehee Patel

Software Support Engineer at Jenoptik Smart Mobility Solutions

Based in Oshawa, Canada

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Seniority

Staff

Department

Information Technology

Location

Oshawa

Industry

Public Safety

Company size

242

Contact information

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v•••••••@jenoptik.com

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Background

About Vaidehee Patel

Professional experience in IT technical support, help desk, Customer service and contact center operations with proven communication and troubleshooting skills.Professional experience in Active Directory Management and providing help desk support, computer hardware support and setup which includes desktop, laptop, mobile device and printers.Extensive knowledge of ticketing systems such as ServiceNow and Jira.Basic understanding of Network fundamentals like TCP/IP, DHCP, DNS, Cisco IOS, VLANs, and other concepts as well.Hands-on experience with Windows 10, 11, MacOS, Edge/Chrome/Firefox/Safari Proficient in Microsoft 0365 products (Outlook, Word, Excel, OneNote, PowerPoint, Teams, Azure) Fundamental understanding of programming languages like Java, HTML, CSS, Python and SQL.Ongoing CompTIA A+ Certification Preparation on the verge of completion.

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Vaidehee Patel

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