Vaishali Chavan

Background

About Vaishali Chavan

PROFESSIONAL EXPERTISE: Strategy Advisor for NGOs, Social entrepreneur Customer experience- strategy, roadmap, planning and implementation. Project Management Sales Process designing Operation and Process designing -process reviews and new process designs with productivity, customer experience and cost efficiency at the forefront. Management of branch operations and risks Designing Training programs CSat surveys-Designing and outcome management Complaint management - setting up of business level complaint cells with end to end processes Focusses initiatives -conceptualisation, collaborative designing and implementation Behaviour and change management Team management and relationship management. Designing KPIs Working with regulators and audit handling PROFESSIONAL QUALITIES AND SKILLS : High degree of lateral thinking and planning. Drive, commitment & ongoing personal development Ability to work collaboratively Strong Customer drive Adaptability to people & circumstances High cognitive capacity Team, Relationship Management & sales skills Persuasive communication Business planning PERSONAL SKILLS: Ebullience, being social and fun-loving Persistence Clarity of thought High level of personal Integrity Sincerity