Vaishnave An

Background

About Vaishnave An

Managing the IT Support Team.Managing the IT Support Tasks for the existing customers.Responsible for handling business operations, developing business, attracting new partners, managing supplier relationships, and increasing customer satisfaction in that specific area.Client Delivery Management, P&L Responsibility for several years, Process Improvement Specialization, Onsite-Offshore Delivery Capabilities, Pre-sales and support, meeting stakeholders expectations. Currently as VP-Operations managing Global clients across different domains and responsible for the P&L. Extensive experience on Global IT projects across different domains and technology for Singapore and India.Insure the creation and implementation of a strategy designed to grow the business.Provide direct management of key functional managers and executives in the business unit.Experienced and knowledgeable Information Technology professional seeking to contribute training and acquired skills within a Tier-1 technical support and/or help desk role. I have broad experience in remotely assisting clients within organization and understand technical terminologies. Good knowledge of storage systems and its implementation configuration and management.Knowledge of the VMWare system for creating and managing virtual infrastructureo Expertise in Microsoft operating system such as Windows 2003, 2008 & 2012 Servers.o Knowledge in Active Directory.o Disk expansion for Physical & VM serverso Modification of CPU & Memory size on Physical & VM serverso Troubleshooting all server hardware related issues. o Managing server hardware, communicating with Hardware/Server vendor and arranging local resource to resolve the Hardware related issues.o Troubleshooting Server down and host not responding issues.o Incidents related to drive issues, CPU & Memory utilizations.o Creating / Disabling / Deleting domain User ID in Active Directory.o Performing regular health checks on the servers