Val Clausen

Background

About Val Clausen

I'm a technical writer with over 20 years of experience collaborating with software engineers and developers, I've also taken my passion for process analysis and procedures to in vitro diagnostic (IVD) medical device development quality assurance. Now, I have the best of both worlds by working in precision medicine software. As a communications professional, I built bridges and am recognized for strengthening relationships between engineering, test, and operations teams resulting in improved code design and troubleshooting methodologies. As a quality assurance professional, I maintained the Immunexpress Quality Management System and applied the principles of current good manufacturing practices (cGMP) to IXP products. My work experience includes-User experience and user interface documentation-Quality assurance best practices for IVD medical devices-Geolocation and emergency 9-1-1 system documentation for mobile telecommunications-Disaster recovery procedures for network operations centers. Specialties: Process analysis, procedures, workflow improvement, data gathering, cross-team communications, user advocacy, Agile/Scrum, XML, HTML, DITA, online help