Vanessa Hernandez
Senior Client Success Manager at Journey
Based in Glen Ellyn, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Glen Ellyn
Industry
Health; Wellness and Fitness
Company size
114
Contact information
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v•••••••@journey.live
Phone
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Background
About Vanessa Hernandez
Passionate Customer Success Leader with 15+ years in health technology and 12 years dedicated to strategic customer success. I specialize in building meaningful client relationships, driving engagement, and delivering measurable value in the healthcare and employee benefits SaaS industry. With a deep understanding of the intersection between technology, wellness, and workforce support, I help organizations maximize the impact of their benefits solutions. My expertise spans strategic account management, client retention, and the development of high-impact wellness strategies that enhance employee well-being and business outcomes. As an advocate for working caregivers, I am committed to creating solutions that support employees in balancing work and life, ensuring long-term success for both individuals and organizations.
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