Vanessa Malate
Customer Support Specialist ll at Partnerhero
Based in Parañaque, Philippines
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Seniority
Staff
Department
Customer/Client Service
Location
Parañaque
Industry
Outsourcing and Offshoring Consulting
Company size
966
Contact information
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v•••••••@crescendo.ai
Phone
5 credits+63 ••• •••• ••••
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Background
About Vanessa Malate
I’ve been in the BPO industry for 7 years, I already handled different accounts and line of business from Comcast and Chime bank. I started with Teleperformance and I’ve been a customer service representative for billing and sales for a year then became a technical support for the same account which is Comcast, we assist customers and fix their tech issues before being promoted to level 2 technical support assisting live technician who fixes line of service in customer’s house. Then I transferred to a different company which is Ubiquity where I became a fraud specialist for chime bank, investigating customer’s claim regarding unauthorized transactions and resolve them after we gather enough evidence to deny or approved the claim by doing chargeback.
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