Vanessa Pescuma

Background

About Vanessa Pescuma

Professional with +15 years of experience in Operations, throughout her career acquired strong skills in managing operational, financial and infrastructure risks, developing the implementation of strategies and projects to achieve results (sales), processes & quality, loss prevention and relationship / customer experience. Leader with consolidated experience in the areas of process mapping/review, compliance policies, fraud management, audits, conflict management and resolution of claims, also works with a focus on training and development of people. In the last 14 years she worked at Banco Itaú, performing the management of 100% of the portfolios in the branch structures, financial management (cash flow, audit, controls), training and development of the bank's Front Office, creation of strategies for the business, service to high-income customers, in addition to conducting projects and actions for prevention of losses and fraud, interfacing with all strategic areas of the company. In addition to her experience, also worked in the Quality area at Folha de SP. With international experience in Canada and USA, she speaks English at an advanced level. Core Skills:+ Operations Management + Process Efficiency + Financial Operations + Loss Prevention + Financial Services + Compliance + Team Leadership