Vanessa Robert

Background

About Vanessa Robert

As a Clinical Quality & Risk Specialist, I apply my academic background in environmental and life sciences to enhance the quality of care and the safety of patients and staff at the North Shore Health Network. I ensure that the organization aligns itself with provincial and federal legislation and mandatory reporting programs. I have 3+ years of experience in this field, and work with a multidisciplinary team to implement, monitor, and evaluate continuous quality improvement initiatives, patient safety programs, and various accreditation standards. As a dedicated and passionate Patient Relations Officer, I act as the primary point of contact for compliments, staff commendations, concerns and formal complaints. I leverage transparent, open communication with all internal and external stakeholders and a standardized, streamlined process to ensure that everyone feels heard and appropriate solutions are effectively implemented - “we care about what you think!” I am passionate about using evidence-based practices, data analysis, and research methods to improve healthcare outcomes and processes. My diverse employment history has equipped me with valuable skills in customer service, project management, and team leadership.