Varun Joshi

Background

About Varun Joshi

PMP® and Prince2® certified professional with a demonstrated history of working in the IT Industry. Strong Project and Program management professional skill, Business Improvements, Resource Management, Contact Centers Management, Change Management, Process Excellence, Stakeholder Management, Performance Management, MIS, Dashboard, Workforce Management, Operation Management and Team Management.• More than 15 years of professional experience with more than 5 years specialization in project management, IT service management, business improvements and governance.• Areas of expertise include service management, business improvements and customer engagement at various stages of the project.• Working experience with different stakeholders/Vendors globally to coordinate and achieve different project/Portfolio objectives.• Subject matter expertise in IT Service Management (ITSM) and ITIL, methods, processes, Requirement Analysis (scope), Use case preparation, etc. • Firm knowledge of PMI PMBOK, SDLC and Project Management methodologies like Waterfall and Agile.• Experienced on organization’s Month/year end financial reconciliation process e.g. forecasting, reporting actual, Cost invoicing, Billing, Portfolio financials.• Working experience with different stakeholders/Vendors globally to coordinate and achieve different project/portfolio objectives.• Strong Expertise in concepts of end-to-end project planning and implementation from scope management, to activity sequencing, effort, risk analysis and Project resource management.• Expertise in using advanced MS Excel to create dynamic reports, dashboards etc for data visualization also experienced in using tools like PowerBI and Tableau for the same.• Excellent communication, Problem Solving, Conflict/Resolution management, active listening, time management and interpersonal skills.• Professional Credentials: Prince2® foundation and practitioner, ITIL 4 Foundation certification, PMP Certification training (35 PDU’s) completed, working towards certification and Agile in Program Management (e-learning).