Varun Khosla

Background

About Varun Khosla

I am passionate about working on challenging assignments in the fields of planning, strategy and operations. I believe problem solving is the single biggest enabler for growth and opportunity. 15+ year’s of diverse experience in various profiles such as sales & revenue strategy, planning, operations, Capex, budgeting and performance management. In my current role as Senior Director, Product & Revenue Strategy at Jiostar, I am responsible for driving the Top line for Karnataka market. I formulate the annual operating plan and collaborate with stakeholders to craft customised pricing strategy for our clients. I also analyse genre viewership trends, advertiser brand spends to forecast market sizing, devising Cluster GTM strategy. In my previous role at Vodafone Idea, I worked in formulating and optimizing yearly roll-out plan for pan India in line with business strategy, market position, devising optimal capex plan to improve customer experience. I analysed business and competition data to develop key actionable insights and lead strategic initiatives. I collaborated with internal stakeholders –to drive operations, process, cost and KPI improvement projects. Prior to this, I handled the quality performance of 10 million customer base in Gujarat and have led several key initiatives to improve the KPIs, existing processes and SOPs, thereby improving the NQI (Network Quality Index) of Gujarat circle by 11%, making the circle rank in top 3 on a national level. Coordinated internal and external regulatory audits with 100% compliance. Worked on new customer complaint handling process, substantially increasing customer complaint closure within turn-around time from 89% to 100%. Before this, I was in-charge of optimisation, operations and QoS improvement of a geographical area in Ahmedabad with total 5 Lakhs subscriber base. Over the years, I have also contributed immensely for the training and mentoring of young hires in my division of my current organisation. Learner for life. Strongly believe in “Fail fast, learn faster” perspective. I am a results oriented, proactive professional with strong bias for action. An MBA from Indian School of Business, Hyderabad and an engineer from Birla Institute of Technology, Mesra Ranchi with key interest and expertise in strategy, program management, data analytics, operations, budgeting and resource planning, people management, training and mentorship.