Vasanth Daniel
Service Delivery Coordinator at Unisys India
Based in Bengaluru, India
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Seniority
Staff
Department
Operations
Location
Bengaluru
Industry
Information Technology and Services
Company size
3.7K
Contact information
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v•••••••@unisys.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Vasanth Daniel
Bachelor's Degree in Computer Application. Professional with over 8 years of experience in the field of IT Service Management Currently working as a Service Delivery Coordinator at Unisys Proficient in Field Services, End User Computing Proficient in Incident, Change and Problem Management processes. Proficient in Service Operations, Service Transition and Continual Service Improvement. Experience in transition of Services Manage a team of 15 Onshore Field Technicians Lead a motivated team and lead by example Client Escalation Management - Manage escalations/concerns raised by clients/onshore teams Responsible for the SLA, Productivity, & Utilization metrics for the assigned account
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