Vasanthi Selvaraj

Background

About Vasanthi Selvaraj

GRADUATE RESEARCH OFFICER - Melbourne University May 23- currentVET ADMINISTRATION OFFICER FEB 2022 – May 2023PROGRAM ADMINISTRATION OFFICER JUNE 2021 – FEB 2022• Administration of various VET courses - Successfully coordinated the planning and administration of VET activities in line with the Skills First contractual requirements. Stepped up from being the program administration officer to VET administration officer because of being consistent in giving error free work and attention to detail. Special commendation from Senior Management on organisation and execution of programs.• Pioneered in developing Administration Manual and Student Management System (aXcelerate) manual for use of all student program administration officers (especially for newcomers). Commendation from Senior Management on the lay out, the presentation and the flow of information. • Client Services: Liaising with Internal and External stakeholders like Djerriwarrh Community college, Secondary schools, and Western Health thereby effectively elicited stakeholder’s views on the relationship with the organisation for positive outcomes.• Key responsibilities include providing assistance to reception on rostered days every week, answering calls/queries, diverting calls to relevant departments, resolving matters, or escalating them as required, and processing payments. • Consistently achieved key performance indicators regarding student enrolments by successfully converting most of the student enquiries into enrolments, resolved complex student queries and provided ongoing student support. Maintained student database making interventions as required. Use of MS Outlook and aXcelerate on daily basis as an important means of communication.• Team Player: Collaborative team player who facilitated cooperation and information sharing with others and maintained open communication with colleagues, to assist in achieving organisational goals.• Implemented creative solutions and demonstrated the ability to spot process improvements multiple times in my current role within the scope of organizational policies and practices.TRY CHILDREN SERVICES JUL 2020 – JUNE 2021EARLY CHILDHOOD EDUCATOR• Collaborated with parents do develop and maintain strong support networks and build rapport to foster seamless communication.• Strong understanding of EYLF principles and practices and effectively implemented in day-to-day activities of children.