Vaseem Shaikh
Director at Firstsource
Based in Mumbai, India
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Seniority
Director
Department
General Business & Management
Location
Mumbai
Industry
Outsourcing and Offshoring Consulting
Company size
25K
Contact information
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v•••••••@firstsource.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Vaseem Shaikh
18 years of enriched experience in Leading Large Operations, Customer Relationship Management, P&L Management, Operations & Financial Improvement, across different domains in BPO/BPS/KPO environmentA result oriented self-starter with a proven ability to set priorities, diagnose and resolve complex issues in a customer-centric environment. A Confident decision maker and effective change agent with demonstrated ability to drive large teams and Organization forward. Thought leader and catalyst for change Specialties - Business strategy, P&L Ownership, End to End US Residential Mortgage services (Originations, Processing, Underwriting, Closing & Funding etc.), Customer Experience Management - Loyalty/Advocacy NPS, Stakeholder Management,Operations Optimization, Re engineering, Governance, Change Management
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