Vasudevan Premkumar
Senior Manager - Customer Experience at Highlevel
Based in Chennai, India
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Seniority
Manager
Department
Customer/Client Service
Location
Chennai
Industry
Software Development
Company size
2.1K
Contact information
Reveal Vasudevan's email and phone
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v•••••••@gohighlevel.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Vasudevan Premkumar
With over 15 years in customer experience and scaling service functions, I have a proven track record of delivering high-quality service and customer satisfaction across different regions and industries. I lead and inspire a diverse team of managers and professionals, fostering a culture of excellence, innovation, and continuous improvement. I leverage my skills and certification in Lean Six Sigma to implement and optimize customer service processes, systems, and tools, enhancing efficiency, productivity, and response times. I also collaborate with cross-functional teams to identify and resolve customer issues, provide feedback and insights, and drive product and process enhancements. My mission is to empower customers and team members with the best solutions and experiences possible and to contribute to the growth and success of the organization and its clients.
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