Vasudha Sharma

Background

About Vasudha Sharma

18+ years of rich experience in various domains of IT including onsite experience in Europe, USA, LAD and JAPAC. An Efficient planner, strategist & implementer with demonstrated abilities in devising activities and accelerating the business growth. Proficient in managing AMS Projects with key focus on top line profitability. Project / Program Management, Sales and Pre-sales Support, Application Management Service, Solution Design, Developing Proposals Responsible for P&L, Margins, Up-sell, SLA based delivery & Customer Satisfaction Efforts Estimation for new projects, Revenue Forecast and Resource Utilization. Extensive hands-on experience in EBS, CRM, CX cloud services,SaaS Products, and MS office Products. Proven abilities around People Leadership, Team Leadership, conflicts resolutions, client relationship and team management Defining roadmap for rolling out projects - scoping, budgeting, milestones, scheduling & resourcing. Defining Global Processes for AMS services (L2/L3 support)/ Knowledge Acquisition. Effective Collaboration between cross LOB, vendors and internal teams. Developing best practices framework, strategies for organization growth Lead team to roll out Compliance processes as per organization standards. Responsible for customer relationship, stakeholder management, service level agreements and providing project performance updates to senior management. Business Verticals: Exposure to Telecom, Manufacturing, BPO, Healthcare. Geographies: Global Experience working and leading teams in US, Europe, LAD and JAPAC. Add-ons: Architected, Designed and Implemented Incident Management, Problem Management, Configuration Management, Change Management, Release & Deployment Management, Continual Service Improvement processes for key accounts. Contribution to build Oracle Cloud competency, Mentoring Teams and leading the Oracle ACS Women Leadership Program for India region OACS women Employees.