Venkatesh Kumar

Background

About Venkatesh Kumar

A Dynamic, Organized and Astute People Manager with overall Operational experience of 14+ years in Order to Cash(Accounts Receivable), Credit Risk and Customer Service. Been in the Managerial role for 7+ years involved in driving SLA’s(Service Level Agreements), Productivity, Process Improvements, Training and Career Road Mapping, motivating, Transformation, continuous improvement, data analytics, operational excellence, process mining, automation and looking into other operational and administrative requirements. My Key Competencies include: Operations, Transition, Client Relationship Management, Process Re-Engineering & Functional Transformation, Quality, AR & Portfolio Management, Training and Service Delivery.• A Dynamic, Organized and Astute People Manager with overall operational experience of 14+ years in Order to Cash, Accounts Receivable, Credit Risk and Customer Service, with experience of working in shared services and outsourcing environment.• Proficient in handling various Business Projects ensuring productivity and quality. Completed 2 onsite and 3 Remote Transitions successfully. • Enterprising Leader with well-rounded Leadership, Interpersonal, Communication, Analytical and Technical Skills.• A quick learner with ability to prioritize. Follow strong work ethics and professionalism.• A Six Sigma Green Belt Specialized- with capability to quickly identify road blocks and drive process improvements.• Strong skills in managing projects, timelines, resources, and budgets.• Expertise in identifying inefficiencies and implementing process improvements within the order-to-cash cycle.• Proficiency in analyzing data to inform decision-making and track the impact of transformation initiatives.• Familiarity with ERP systems (e.g, SAP, Celonis, GetPaid, Oracle, Webcollect, & High Radius) and other software tools relevant to order-to-cash processes.• Strong leadership abilities to guide cross-functional teams and drive transformation projects to completion.• Strong problem-solving skills to address challenges and obstacles that arise during the transformation process.• Proven track record in team management to consistently raise efficiency levels.• Excellent reporting skills, outstanding success in building/maintaining relationships with internal and external customers.• Enable Training & Development- Enhancing the Team member’s skills and Knowledge through periodic training programs on Process, Quality metrics, Interpersonal skills etc. using Employee Skill Matrix.