Venus Dias

Background

About Venus Dias

I am a strategic Customer Experience (CX) Professional with a design thinking approach to solutioning and prototyping. Leveraging my strong business acumen and analytical expertise, I drive process improvements, digital transformation, and customer-centric innovations. With a talent for stakeholder collaboration, I excel in cross-functional environments, bridging gaps between technical, operational, and business teams. My ability to manage high-pressure situations, meet tight deadlines, and optimize customer journeys has consistently delivered measurable results. Key Strengths CX & Process Improvement – Enhancing NPS, CSAT, and operational efficiency Data-Driven Decision Making – Analytics, Power BI, SAS programming Stakeholder & Team Leadership – Negotiation, communication, and relationship management Digital Transformation – Automating workflows and improving customer touchpoints Project & Operations Management – Agile execution in fast-paced environments Education & Certifications MBA in Finance – Southern New Hampshire University | Bachelor’s in Commerce – Mumbai University SAS Base Programmer | SAS Content Developer | Forrester – Mapping Customer Journeys Awards & Recognition CEO’s Club for Top Contributor (2023, 2022, 2019) Outstanding Performance Award – (2016) and then some Technical Skills Microsoft Office Suite (Excel, PowerPoint, Power BI, Teams)| SAS Programming | Customer Journey Mapping