Veronica Flor

Background

About Veronica Flor

With over 11 years of extensive experience in the BPO industry, I have honed my skills as a dedicated Customer Service Representative adept at handling diverse accounts including telco, satellite TV, internet, VOIP, and financial services. My expertise extends to providing technical support and troubleshooting solutions, ensuring seamless customer experiences. In addition to my customer service roles, I have excelled in upselling and selling devices and insurance, consistently meeting and exceeding monthly metric goals. As a seasoned professional, I have also taken on leadership responsibilities, supervising teams as a Subject Matter Expert and Wave Leader. In these roles, I have overseen training, provided one-on-one coaching, and facilitated team meetings to optimize performance and ensure alignment with organizational objectives. Recognized and awarded for my outstanding performance, I am known for my problem-solving abilities, collaborative approach, and dedication to delivering exceptional service. Whether working independently or as part of a team, I am passionate about exceeding client and customer expectations and continuously strive for excellence in all aspects of my work.