Veronica Galbiati
Customer Services Coordinator at British Council
Based in Milan, Italy
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Seniority
Staff
Department
Customer/Client Service
Location
Milan
Industry
Non-profit Organizations
Company size
24K
Contact information
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v•••••••@britishcouncil.org
Phone
5 credits+39 ••• •••• ••••
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Background
About Veronica Galbiati
Dedicated and multilingual professional with 20+ years of experience in customer service, education, hospitality, and brand marketing. Known for building trust with clients, managing complex administrative processes, and thriving in culturally diverse environments. Over 14 years of experience at the British Council, supporting customers, learners, and internal teams across education and administration. With a background in modern languages and international study, I bring cultural sensitivity, clear communication, and a passion for helping others to every role. Whether solving complex queries, managing bookings, or coordinating across departments, I’m committed to providing a smooth and human-centred experience. Fluent in Italian, English, and Spanish, with additional proficiency in Russian and German. Passionate about language, travel, and cross-cultural engagement. Skilled in CRM systems, customer services, and team collaboration.
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