Veronica Samuel

Background

About Veronica Samuel

Attend and solves issues related with service and other general question or concern. More than nine years progressive experience in handling guests and patients. Direct guest and general public to the right staff member. Handling guest related complaints and queries and get it solved ASAP. Welcomes and greets guest and customers entering and leaving the hotel premises. Direct interaction with visitors and patients. Delivering relevant and true information about company ongoing activities to guests and patient as per company norms. Communication of messages, receiving phone calls, transferring calls, using judgement calls regarding nature of business and urgency of situation. Skilled in sending e mails, letters, memos and supervise other official activities. Coordinating with other departments for smooth functioning of organization. Making Daily reports and sending it to department head. Taking patient feedback and escalate it to concern department. Performing night manager shifts as per schedule. Internal Auditing Telephone standard of organization. Conducting facility and safety rounds with other respective departments of organization. Managing vendors for organization outdoor work. Taking delegations for facility show round. Making and managing duty roaster for Guest Relations team. Conducting induction training for new joinees in department.