Veronica Thurman

Background

About Veronica Thurman

As an outgoing, personable, and progressive business professional, I coordinate process, project, and program management aligned with company values, missions, and key programs. By engaging with partners across all levels of the organization, both internal and external, my peers and I have created and launched effective customer services, company and staff solutions, and standard operating procedures (SOPs) that return high levels of satisfaction/retention, revenue, and efficiency. The teams I have been a part of over my 7+ year career have been recognized for motivating and strengthening diverse workstreams, cultivating unique customer relationships using out-of-the-box, big picture mindsets, and working cross-functionally with diverse leadership teams attentive to scalable, cost-effective business solutions. Highlights Repeated success in project management, client relationship building, and driving initiatives that consistently achieve KPIs and objectives. An articulate communicator and presenter with talents for achieving measurable outcomes by galvanizing teams, cultivating internal/external partnerships, and delivering impactful process and service change management. Participates in operations alongside senior managers to instill best practices and boost staff, client, community, and key stakeholder engagement. Constantly focused on collaborative success offering feats in customer service excellence, employee satisfaction, business continuity, and quality office provision. Familiarity with Microsoft Office Suite (Word, PowerPoint, Excel) & Adobe Acrobat; 50 WPM & 10-Key Experienced Skills Business Relationship Management Effective Communications Organizational & Time Management Skills Systems Administration Computer Literacy Data Management Skills Full Lifecycle Project Management Account Management Inventory Management Workforce & Team Support Record/Data Management Key Business Reporting Exceeds Quotas & Performance Expectations Continuous Learning and Development (L&D) Policies & Procedures Adherence