Veronica Torres

Background

About Veronica Torres

I am an experienced banking professional with over 15 years of expertise in ACH operations, deposit operations, customer service, and teller operations. Throughout my career, I have developed a reputation for delivering exceptional service, ensuring regulatory compliance, and providing leadership and mentorship to colleagues. Currently, I serve as an ACH Operations Specialist at Provident Bank (formerly Lakeland Bank), where I manage ACH transactions and ensure the accuracy and compliance of electronic payments. I am responsible for processing incoming and outgoing payments, investigating any discrepancies, and working closely with cross-functional teams to resolve issues. My focus on fraud detection and risk management is key to maintaining the integrity of transactions and minimizing exposure to fraud. Earlier in my career, I gained valuable experience at Valley National Bank and Bank of America, where I specialized in customer service, fraud prevention, and operational support. My ability to handle complex transactions, develop relationships with customers, and provide training to team members has allowed me to contribute to team success and improve operational efficiency. Fluent in Spanish and proficient in tools such as Salesforce, Microsoft Office, and Fiserv Programs, I am highly skilled in problem-solving, regulatory compliance, and financial transactions. I am passionate about continuous improvement and enjoy mentoring others to help them achieve their professional goals.