Vic Light

Background

About Vic Light

I’m a versatile Senior IT Professional with deep experience in systems administration, infrastructure, and end-to-end technical support. My expertise spans on-premise and cloud environments, with proven strengths in troubleshooting, project delivery, and process automation. Currently at Omfax Systems Ltd, I manage and optimise our customer service desk, deliver technical leadership for the Keyfax suite, and drive automation and workflow improvements using Dynamics 365 and Power Automate. I have a strong record of resolving complex integration issues, designing support solutions, and building clear technical documentation to empower teams and streamline onboarding. I thrive on solving problems, improving processes, and delivering robust, secure, and scalable IT solutions that enable business growth. Recognised for strong communication, stakeholder management, and a passion for learning new technologies, I’m committed to driving continuous improvement in every environment I work in.