Vicki Smith

Background

About Vicki Smith

A senior FM professional with strategic experience in the workplace. Achievements: • Instrumental in outlining the direction NATS workplace/space would look like post-covid “The New Norm” ensuring the workplace changes aligned with NATS Business and Property Strategy. The paper outlines how staff want to use the workplace post COVID, ensuring the benefits of working from home during lockdown were not lost once they returned to the office and continues to focus on flexible /agile working and the need to provide greater collaborative spaces. • Fully understand and can articulate the “wants and needs” of the changing demographics in the workplace and the need to be able to cater for multiple generations in our buildings. • Led the HR/IS and FM programme to ensure the implementation of our individual strategies was joined up and that we collectively could provide the best service proposition to attract future talent and become an employee of choice for NATS. • Implemented major changes in the workplace to break down silos and “challenge the status quo” by gaining buy in from key stakeholders/ end users via briefings/ workshops including “A Day in the Life” scenarios for staff to see how they will use the workplace in a different way. • Designed and implemented a warehouse meeting space that broke away from the “corporate imagine” and bought collaborative working space to the forefront of the business agenda. • Fundamental in preparing our sites to ensure they are Covid secure, providing advice and guidance to the Pandemic working group & Executive team. Key skills include: • Leading in driving workplace productivity within the office • Developing and leading high performing teams both internal and external • Experienced contract negotiator • Decisive & challenging in order to drive strategic and business benefits • Instrumental in driving change management • Experienced Project Management • Trusted professional on all soft FM and accommodation related matters