Vicky Aher

Background

About Vicky Aher

A skilled professional with M.Sc. degree holder in Physics with rich experience in customer service/sales technical support, quality assurance and quality control activities. Experienced person with a demonstrated working in steel industry.Experienced Customer Service/Sales Technical Support professional with a strong focus on customer complaint resolution and technical support. Adept at managing end-to-end complaint processes—starting from initial customer interaction to final resolution—ensuring minimal losses for both the customer and the company.Skilled in conducting on-site and virtual investigations, preparing detailed technical reports with observations, conclusions, and practical proposals for management review.Proven ability to coordinate with internal teams, gain approvals, and execute action plans leading to effective complaint closures and improved customer satisfaction.Providing technical support to the sales team for CRGO steel products by addressing client requirements, preparing technical documentation, and assisting in product presentations and after-sales support.Supporting sales of CRGO steel products through technical assistance, client interaction, and documentation to ensure smooth pre- and post-sales processes.Plant and Laboratory commissioning. Document Preparation.In-process Inspection.Raw material inspection and clearance.Magnetic and chemical laboratories instrument setup.Develop and implement sops for various quality control and assurance activities.Ensure delivery of customers-specific requirement. Material allocation to customer.Daily update reports for material performance of coating line.Detailed product knowledge as per IS 3024 and IS 649.Testing of electrical steel as per IS 3024 and IS 649 to meet complete customer specification and satisfaction.Skilled in testing CRGO manufacturing processes.