Vicky Chen

Background

About Vicky Chen

Good at comprehending, analyzing and handling complex business issues. Aggressive, independent but also a teamwork player equipped with coordination skills. Working in sales team and quality team brings rich knowledge and best practices in regards to selling and customer service. Worked as a Reservation Sales Specialist for 4 years, know well how to handle hotel reservation calls to provide customers with professional reservation service and maximize hotel revenues by upselling premium room categories and value-added packages. Awarded for Top Revenue and nominated for Best Employee in 2013. Currently working as a Quality Specialist for almost 4 years, mainly responsible for controlling call quality of reservation sales teams and customer service teams to improve sales performance and customer satisfaction. Nominated for High Five Awards in 2016 and 2017.Worked as Acting Manager of Quality Team in the 1st half of 2017 and assured the call quality of IHG Greater China Reservation Center as No. 1 among all the global centers. Own TEM 8 certificate and professional in English, Mandarin and Cantonese. Eight-year working experience in a foreign company let me understand the foreign culture and know well the operation of call center and hotel industry.