Victor Karanja

Background

About Victor Karanja

I am a results-oriented head of operations, I.T professional with a master’s in management marketing, who excels at using proven methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity. I bring a global perspective through international experience with interpersonal and cultural dexterity in corporate and government organizations. I successfully coordinated UK and Kenya teams to launch the first transfer service in the world to offer M-Pesa Paybill for Diaspora Kenyans. Coordinated and successfully rolled out SimbaPay’s B2B service that offers instant remittance technology to banks and onboarded: Family Bank (KE), Prime Bank (KE), Stanbic Bank (KE), Access Bank (NG), First City Monument Bank (NG), United Bank of Africa (NG), First Bank Nigeria (NG). I have a keen eye for detail and a disciplined approach to execution, I excel at leading strategic initiatives requiring integration of people, process and performance across the enterprise. I am known for driving top performance in both people and products and building relationships based on mutual respect and two-way loyalty. Innate ability to understand customer needs and create innovative solutions that serve them. A visionary behind company operations and strategies. A team player dedicated to helping employees improve their skills and techniques in order to reach larger goals. Detail-oriented multi-tasker who thrives in fast-paced environments. Assertive and enthusiastic with extensive knowledge of process optimization and an unsurpassed work ethic. Skills: • Creating strategies with senior management. • Developing policies that will correlate with strategies. • Implementing effective processes and standards. • Managing customer service and ensuring customer retention. • Overseeing compliance with regulations. • Managing all IT solutions. • Reporting on operational progress.