Victor Levy
Training Success Specialist at Prosci
Based in Pierrefonds, Canada
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Seniority
Staff
Department
General Business & Management
Location
Pierrefonds
Industry
Business Consulting and Services
Company size
552
Contact information
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v•••••••@prosci.com
Phone
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Background
About Victor Levy
Experienced IT Service Management professional with 17+ years of expertise in secure ITIL environments, including 5+ years in leadership roles. Proven track record in Major Incident Management, Change Management, and Disaster Recovery Planning. Strong client engagement, risk mitigation, and cross-functional team leadership skills. Fluent in English and French with experience supporting global enterprise clients across North America, Europe, and Asia. Core Competencies • Major Incident & Change Management • Disaster Recovery Planning • ITIL Framework & Governance • Client & Stakeholder Engagement • Team Leadership & Training • SLA / KPI Monitoring • Root Cause Analysis (RCA) • ServiceNow, Jira, Remedy, CRM • Bilingual: English & French
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