Victor Solis

Background

About Victor Solis

I am a Service Delivery Manager at YMCA of Greater Toronto, with over 14 years of experience in project, delivery, and change management across various industries and regions. I have a proven track record of improving quality, efficiency, and compliance by implementing Agile, Waterfall, and Six Sigma methodologies, using JIRA, Confluence, and other tools. I have successfully driven strategic programs and growth across Canada, US and LATAM. My core competencies include project governance, risk management, strategic planning, business modeling, executive communication, and customer relationship management. Core Competencies- Project/Program management (PMI)- Change management - Project governance - Executive communication - Risk management - Strategic business capabilities mapping- Problem solving through win-win negotiation/ Customer Facing CAREER ACHIEVEMENTS Strengthened an Agile/Waterfall/Six Sigma environment by coaching the team to work under Agile values and principles, utilizing JIRA-Confluence project management tools to identify areas for improvement resulting in a 33% increase in quality. Successfully managed multiple $2M projects by monitoring expenditures, forecasting budgets, ensuring compliance, and completing project documentation, business flows, and lessons learned within 3 regions and over 68 partner channels. Turned around critical quality product failures in Latin America by executing numerous Agile and Waterfall solutions, resulting in the recovery of multiple accounts and a 100% SLA/ Contract solution rate. Developed and implemented recruitment strategies, development plans, performance management, and employee engagement initiatives, improving retention rates by 19% and quality by 33%. I have a limitless passion giving a meaning to the words "Adaptability" and "Scalability." LET’S CONNECT! I am always happy to share my expertise, and I look forward to connecting with you! vicsolis36@gmail.com +1 (437) 366-6393