Victoria Augusto

Background

About Victoria Augusto

I am a versatile professional with 6 years of experience in process management and optimization, with a focus on the digital environment. Throughout my career, I have worked in various sectors, such as retail operations, marketing, logistics, and, most notably, e-commerce and marketplaces, gaining an integrated understanding of the business. My experience includes job rotation in commercial areas, recruitment and selection, training, products, marketing, and logistics, which has provided me with a holistic and strategic approach to business challenges. My expertise in the digital area stands out for the implementation of significant improvements in operational flows in marketplaces, where I was responsible for optimizing processes, increasing efficiency, and implementing customer retention strategies. The creation and execution of pre-churn actions resulted in significant gains in customer satisfaction and loyalty. I also have experience in developing e-commerce solutions, focusing on product management, optimizing the customer experience, and improving post-sales service. Throughout my career, I have managed and restructured digital channels, as well as contributed to the growth of online sales in a strategic and sustainable way. In addition, I have been responsible for managing inventories and leading negotiations with international jewelry designers, which allowed me to diversify the portfolio and strengthen the brand’s presence in the digital market. With a forward-thinking approach, I continue to seek innovation in customer experience and the digital transformation of businesses.