Victoria Heapy

Background

About Victoria Heapy

I am a highly driven, experienced and professional person with extensive knowledge in the PA/Administrative Support, Emergency Planning and IT/Customer Service/Training fields, having worked with senior managers and directors for a large part of my career. I have exceptional written and oral communication skills and always demonstrate a high level of attention to detail (dealing with sensitive information and maintaining strict confidentiality where required), producing accurate written information in the form of letters, memos, presentations and reports. PERSONAL QUALITIES & SKILLS • Versatile, highly driven, and professional - thriving on the ability to multitask • Possess excellent time management and organisational skills, thus enabling me to work to tight deadlines/targets - organising and prioritising as necessary • Possess keen attention to detail and a proven problem-solving ability • Team player, however I am more than happy to work on my own initiative • Able to motivate and enthuse friends and colleagues (having trained as a Respect at Work Advisor, a Cultural Competency trainer and a Coach and Mentor) • Excellent IT skills - including thorough working knowledge of MS Office • Exceptional interpersonal and communication skills with all levels of personnel • Excellent Customer Service skills KEY ACHIEVEMENTS • Organising, putting in place and maintaining the Civil Contingencies and resilience functions of the Council from scratch as Emergency Planning Officer (which was a newly created position) • Being involved with implementation and rollout of various projects - including provision of support and training • Being self-taught within IT I enjoy being presented with new challenges and am quick to learn new skills - often having trained customers on new products of which I had only received minimal training • Receiving accolades for my excellent customer service due to the ability to go that one step further to constantly and consistently achieve and exceed the customers' expectations • By treating customers with politeness, respect, courtesy and honesty I have gained some valued and lasting relationships and friendships