Victoria Lever

Background

About Victoria Lever

I am a current MBA specialized in Artificial Intelligence student (MBAi) at Kellogg School of Management, I'm passionate about leveraging data and technology to enhance user experiences and drive innovation. My professional journey has taken me from my roots in Business Engineering to my roles as a Customer Experience Analyst and Technical Manager at Medallia, a leading SaaS company specializing in customer experience management.I am currently passionate about utilizing AI/ML and advanced analytics tools to craft user-centric products that align with market and industry trends. My approach is action-oriented and visual, as I enjoy creating mockups and prototypes to bring concepts to life. My love for this field stems from the opportunity to merge data-driven insights with cutting-edge technology, transforming customer experiences, and creating business value. Skills As a former specialist in the Medallia platform, I've honed my abilities in configuring, implementing, and managing customer experience programs.Technical Acumen: Proficient in using APIs, JavaScript for specialized metric creation, HTML and CSS for survey and email design. Proficiency in R and Python for data analysis and modeling, enabling me to develop data-driven solutions. Expert in Data Visualization: Proficient in designing and implementing dynamic dashboards and comprehensive reports that provide actionable insights, tailored to meet the specific needs of diverse user groups across organizations. My expertise lies in crafting integrated omnichannel customer experience dashboards that combine various data streams, presenting a unified view of the customer journey, thereby enabling informed decision-making throughout all customer touchpointsTraining and Documentation: A knack for sharing knowledge and facilitating specialized training sessions for audiences with very different technical backgrounds, so I'm able to break down technical concepts according to the audience. My journey reflects a commitment to innovation, data-driven decision-making, and a relentless pursuit of excellence in the realm of customer experience, technology, and business. I'm excited about what the future holds and eager to connect with like-minded professionals, collaborate on exciting projects, and contribute to the next wave of transformative innovations.