Vidhya Sriganesh

Background

About Vidhya Sriganesh

Experienced Lead Teller with a demonstrated history of working in the financial services industry. Skilled in Risk Management, Microsoft Excel, Customer Service, Microsoft Word, and Sales. Strong finance professional with a Associate's degree focused in Associates in paralegal from Broward College. Also have my bachelor's degree in Business Administration from India. I have been in Banking Industry for the past few years and have administered the skills in the foll: Accurately managed customers' transaction, including check cashing, account deposits and withdrawals Secured confidential information and records using the highest of standards. Maintained positive professional relationships with customers and coworkers Trained and developed incoming employees. Handled customers' inquiries and follow up if needed Provided guidance and workflow directions to tellers in the area of transactions, referrals and services. Provided approvals in accordance with the bank's policies and procedures when needed to complete certain transactions. Partnered with the Service Manager on completing control tasks in a timely manner. Performed daily and monthly audits on all cash vaults and ATMs. Took ownership of Teller Journals and coached tellers on identifying solutions. Partner with Bankers to enhance, coach and motivate tellers and build a proactive relationship between the two job families. As lead teller, managed teller line in supervisor's absence. Accelerate team's sale with coaching and motivation to ensure line met goals. Took on several duties outside of roles such as daily sales success planner, ATM custodial duties, and training. Reduced branch loss as fraud champion. Filled in for store manager and service manager Trained, supervised and coached four tellers to achieve incentive payout Worked closely with Service Manager ensuring teller line was operating efficiently Managed and resolved customer conflicts Followed procedures and regulations to minimize fraud Leadership position accountable for soliciting consumer/business accounts and developing long lasting relationships with clients. Successfully developed tactics to increase sales goals and profitability within my branch. Receive and implement innovative marketing principles and promotional sales events for commercial projects to further support financial growth. Counsel high net-worth individuals with regard to investment opportunities, credit opportunities, and monetary returns.